My name is Jose Evans and I am the “Service Guru.”  I’ve been doing customer service consulting for small and mid-sized businesses for over a decade.  My philosophy is “A business without great customer service isn’t a business at all.”  I’ve seen dozens of businesses fail because of poor customer service.  In fact, I’ve even seen businesses fail with “pretty decent” customer service.  These days, your customer service IS your business.  In a world where great customer service is expected, you need to shine even brighter!  This blog will show you how.